Shipping Policy

Shipping Policy

Shipping rates and delivery estimates

Orders are shipped via USPS Priority Mail only. Orders typically arrive within 1-3 business days of the ship date.

Customers local to the Adams/Watertown/tri-county area may also select the “in-store pickup” option at checkout, which is free. Orders may be picked up from the cheese shop anytime during normal business hours.

Shipment processing time

All orders are processed within one week.

To assure quality and safety of perishable goods, shipments are sent out Mondays, Tuesdays, and Wednesdays to allow orders to arrive in a timely manner. For this reason, we only ship to addresses within the contiguous United States.

Orders placed after 6:00 PM Eastern Time on Tuesday may be held until the following Monday for shipment.

No shipments will be made on or preceding dates of USPS holiday closings. Please check our blog and social media, or give us a call or email in advance to confirm our shipping dates prior to holidays.

We may choose to reject or delay shipments at our discretion during warm weather, particularly orders being sent to areas with warmer climates.

Shipment to P.O. boxes or APO/FPO addresses

We can ship to P.O. boxes, but would strongly advise against it in most cases as orders containing perishable foods need to be refrigerated immediately upon receipt, and we cannot guarantee the safety or quality of food after delays from picking up packages held at the post office.

We are unfortunately not able to ship to APO/FPO addresses at this time.

Shipment confirmation and order tracking

Once your order has shipped, you will receive a shipping confirmation and tracking number by email.

Damages

Di Silvestro & Sons is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Di Silvestro & Sons is not liable for any products damaged due to missed deliveries, late pickups, etc. by the receiver.

Returns Policy

For information on returns, how to start the return process, who is responsible for the cost of shipping a return, where customers should send the return, and other details on what to expect when making a return or exchange, including information on how long returns take to process and when customers can expect to see a full refund, please read our Return Policy in full.

For more information, email support at andrew-at-disilvestrocheese-dot-com or use our contact form.

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